Location Details

Awesome service

I had only booked an appointment to have my winter tires which were already on rims put onto my car, what should have been a quick appointment. However, the rims I had purchased did not fit my car and the technician made the time to take the winter tires off of the rims and put them onto the old rims that did fit. Awesome service!

Pleasant

Shop was very busy but still made it work. I was a walk in customer with a commercial tire blow out. There was a little confusion between front desk and tire tech as to the tire size and install position. Other than that it was flawless. My experience was pleasant and I'm very appreciative.

Not happy

I was told that a front end inspection was not going to cost me anything. I have the paper work to prove it. I got a call a few weeks later and was told I owe money for the inspection. Being someone who pays his bills I paid it but won't go back. I believe anyone who does business needs to keep their word. Kal Tire , Grande Prairie did NOT keep their word.

What’s the point of an appointment?

My appt was for 10:00, I arrived at 9:40, 20 minutes early. There was no customers inside, I was checked in immediately. Enforced the customer service rep that I would be waiting for it as I lived 90 minutes away. At 10:45 I asked the rep “what is the point of having an appointment when my vehicle is still sitting outside 45 minutes after my appointment was booked?” “You seem to have 3 empty bays and several young men standing around”. He went to check and came back to tell me they’d be getting my vehicle in immediately.

They did and the job was finished in another 45 minutes. It was a switch over from Winter to Summer tired.

Not super impressed. Kinda wonder how long it would have taken had I not of questioned the wait. Got out of there at 11:45 so an hour and 45 minutes to change 4 tires.

Prompt

Quick change of full set of tires with friendly service