Location Details

Very Disappointed with my experience

2.0

I have booked a tire changeover at this Kal-Tire multiple times, but this last experience was the worse. First of all, there was a delay in retrieving my tires from their Tire Storage Facility. As such, they rescheduled my appointment until the tires arrived. Then I didn't receive a call for two days. I followed up several times, only to be redirected to a Customer Service Rep in BC, who tried to contact my local store with no luck. I was then told that I would get a call back. Then I called back again, finally got someone on the phone from the local store only to discover that they couldn't find my tires and would call me back. Finally, I got a call, two more days later that they finally found my tires but couldn't schedule me in until the following Monday. At the appointment, I was charged for a tire adjustment that I didn't agree to (but since it had already been done, I had to pay for it) AND when my partner (who picked up the car) raised the point about the rescheduling and the lack of customer service and if they could provide some discount or something for the inconvenience, the person serving them said that they didn't work at the store and didn't want to call the Manager - even after saying that we wanted to speak to the Manager. Perhaps this is an isolated incident, but I am not impressed.

2+ hrs for swapping winter tires

3.0

Booked my appointment online. Came in on time. The swap took almost 2,5 hours. 1 hour more than committed, causing delays to my schedule. Not acceptable.

not impressed

3.0

after having my tires changed my car tire pressure light came on, and I had to find a service centre fill the tires...not the best...

Good

5.0

Good.

Thank you!

5.0

Quick turnaround to switch winter tires. Trikesh provided additional information on the condition of my vehicles and recommended repairs.