Location Details

Best Customer Service in the City

The reps that work at this store are some of the most knowledgeable, honest and eager to help people I’ve ever met. I wouldn’t ever go anywhere else. Top quality customer service. Thank you guys : )

Flat tire due to a nail.

I always feel looked after here by everyone.

Excellent customer service

Extremely happy with this location.

Dundas West garage is very good

The Dundas West location in Toronto is a very good garage - great friendly staff who are honest and very helpful.

They operate as a team who get along well with each other.

Opportunities for improvement would be their phone and notification systems:

a) Have voicemail or a better way of answering and triaging phone calls. Currently, when busy, I cannot get through to them over the phone and there is no way to leave a message. The system tells the customer to call back - when I call back at various times, the same thing happens.

b) The notification system does not consistently work - I received notification of an upcoming appointment, but failed to receive notification that the work on my car was done.

Thank you.

price point

I love my hakkapellita snow tires, but when I breached the sidewall on one I discovered KAL is now the exclusive distributor. I have no problem with KAL locking in a great product (smart idea), but I'm not convinced they're worth 25% more than the Michelin X ice... No automatic repeat business here like last time, I'll look around. Otherwise, ordering in and picking up one tire was easily accomplished, and the shop looked professional and busy.