Location Details

Always good service!

There is a reason this place is busy and you really need to order ahead to book your tire changes.
Great Service!

Mediocre service

I had a 9am appointment for a winter tire swap. I arrived 10-15 min early and was helped right away. I waited for the work to be completed, but it was over an hour before my SUV was even brought into the service bay. Once finally inside, the swap over only took about 15 min. When I got home I noticed I had mismatched valve stem caps which were not the originals, as well, my tire pressure was not inflated to the OEM recommended pressure for the tires installed (35psi front, 38psi rear).

Tire Change

While my winter to summers went fine the overall experience was horrible. I bought winters from this location and had them put on Nov 8, 2019. I told the person helping me many times I wanted my summers in the trunk which he acknowledged. When my car was ready I asked again if they were in the trunk he assured me they were so I left having waited 4 hours for the service, only to find when I got home there were no tires!? I called and the shop said they had them it was a mistake and to come back the next day. So I did and low and behold my tires were left outside and 'stolen'. My vehicle was 2 months old as were the tires. Whomever I was speaking with, forgot the name, said he would get me new tires it was an error we'll correct it etc and new tires have been ordered. He then asked if I wanted to book my spring change over appointment "Wow this is great service" I thought, yes please. He even offered to have them delivered so I didn't have to store them myself. I asked for an email or something to confirm this stroke of good luck but he assured me, to the point of not ever sending me a confirmation, that it was taken care of.
Flashforward to April 6th, 2020, when I have an appointment to get my summers on. I was told by the person working they have no record of this, no idea what I'm talking about, and tell me to go home. An appointment booked 5 months earlier 'Go Home'. So I do and I call him after his timeline to call me expires, I'm given the personal cell of a manager, Hassan, who proceeded to tell me they're working on it and "...have a lot of important clients with appointments" as if I am not a client. Wild. He then spend 5 weeks, let me say again, 5 WEEKS, of ignoring my texts and leading me on about 'we're working on finding your tires'. I realized Hassan may have inherited a bad situation as the person I dealt with was 'no longer with the company' but if you're really trying to tell me that it takes 5 weeks to correct your own mistake while having a client text a random number asking for the work to be done is customer service then you all need to wake up. Not only that you had the stones to charge me for the tire change. You actually charged me after wasting so much of my time. Unreal.
I will be telling every single person I know about this, many I already have. If this is how you run a business I'd imagine mine is only one of many emails you're getting. Pretty embarrassing your business runs this way. Kal Tire is a joke.

Excllent public health protocls

For anyone trying to figure out how to safely get your snow tires off during the pandemic, Kal-Tire had very good practices in place from start to finish.

winter tire change - excellent service

Thank you!