Location Details

disappointing

1.0

On Wednesday August 11 my nephew got himself in a bad situation when a sharp rock on the freshly graded Lake Temagami Access Road took out both front and back driver's side tires. He phoned Independent Tire in North Bay and they had the required size in stock. As I was in North Bay at the time, he phoned me and asked if I could pick up the tires and bring them to the stranded car. I have always dealt at and received good service at Kal Tire so I said I would go there for the tires instead. Luckily it wasn't busy when I got there as I was anxious to get back to him and his young family waiting in the disabled vehicle. When I got to Kal's, the first service adviser was preoccupied texting with his iPhone and never did even acknowledge my presence for the 4 to 5 minutes I stood as the only customer in the store. The second, once finished with his customer on the phone summoned me to his counter and quickly found the right tires. I paid for them, drove to the back to pick them up and headed for Temagami. When I got to the stranded car, I put the 2 wheels with the ruined tires into my truck with the new tires and headed to the Temagami Auto Clinic to get them installed. Sam at the Auto Clinic was super fast but because he was unable to do a balancing he recommended a stop at North Bay for a balacing and torque. Another drive to the disabled vehicle and soon we installed the wheels and it was vibrating down the road on it's way to Ottawa with a planned stop at Kal's to smooth out the ride. He called Kal Tire explaining the situation and advising them that he would be dropping in for some help. He was told they were too backed up to assist him. He drove the shaking car to Independent Tire whom he had talked to earlier about the tires and sheepishly explained what had happened and asked for help. They quickly balanced the 2 new tires, torqued all 4 wheels, told him there was no charge for the service and sent him on his way in his now smooth riding car. I've never met the people at Independent Tire but will be meeting them soon for all my tire needs.

Service

5.0

Great experience. Looked after vehicle's needs. Great price. Thank you.

Excellent customer service

4.5

As always the service was excellent. Staff are always courteous and polite.
Regardless of weather or not you purchase anything, they go out of their way when providing their service.

Tire swap

5.0

Great staff and service as always!

Winter Tire Swap

5.0

As always, excellent customer service.