Location Details

Tire changeover Summer to Winter

5.0

Courteous, efficient, helpful.

tier swap

5.0

no issues and completed on schedule

I'm done !!

0.5

Salmon Arm - Moved here 2 1/2 years ago from Langley. We'd had such great success and service from the Kal Tire on the by-pass in Langley, so without hesitation started taking our vehicles to the Salmon Arm location. Salmon Arm always seems to over promise and under deliver. "Your vehicle will be ready in about an hour !! " it was always at least 2 hours. After one oil change I parked our truck in the driveway and a few hours later I notice oil leaking, this was because there was oil spilled on the side of the motor. Next visit ....they backed my truck into another vehicle. Even though I didn't have to pay anything for the damage, however, we live 1/2 an hour away, so back and forth to the body shop was a pain. I thought I would give them another chance, made a 1pm appointment, got there, was asked if I would be waiting, "yes", I was told it'd be about an hour. Arrived back 2 hours later. They hadn't even got to my truck yet!!! Got my keys and stormed out!! Received a follow up call an hour later apologizing and asking what they could do to appease me. I said sorry, I'm done!!

Give front staff recignition

4.0

Only comment wait time if 1.5 hours to long however staff was kind and apilogetic and compensated me as well as apologize so koodos to them..will return

Seasonal swap

3.5

Tire pressures were not adjusted to proper range, otherwise great service.