Location Details

Stronger Communication is Required.

2.5

Since we moved to the area, Kal-Tire has always been the place I went for my tire swaps and storage. Last summer I had put on 4 set of tires for my car. Drove the season and had them put in storage. Earlier this week I had my tire appt swap over. One of my winters was giving me a problem. No worries. I have my Summers. I get a phone call that they had wrecked the Beading on my tires when taking them before they went to storage. I was told I needed to get a new set of tires. My car being all wheel drive. All 4 are to be replaced due to keeping the tread similar. They also wanted to do my breaks. Ok that was fine as I knew they were done. So had to but a full set of tires, wasn't happy about that. They gave me some discounts and didn't charge me for my wheel swap. Ok. Don't feel that horrible.

Get into my appt on Friday. I told them when they had done the tires on Tuesday it has caused my Parking Break to not latch correctly, thus it comes on while driving and yah cars with autonomous breaking don't like that.

Car goes in and I get a phone call, I am at $850 for the breaks $800 for the tires... These prices I knew and had budgeted for them. Ok we want another $800 for both rear calipers for the back break because that is what is causing your issee with Parking Break. I told them flat out no. You had the car on Tuesday and if saw the Brakes are to be done then you should have told me about the calipers. I said I didn't budget for another $800

Service Manager calls and says well we could use only 2 tires on the car etc. Well they why am I buying 4 as I was told I had to have 4 because of AllWheelDrive.

Ok I get it Accidents happen and with the tires I was very ok with doing a new set. Was I Happy, in the big scheme of things it wasn't that bad. I just didn't like the calling back and forth trying to get this figured out. I am not asking for anything free or any thing extra. I just want Honest, Clear Communication. I don't want to feel like I am being taken advantage of.

I do have a ShoutOut to Janessa (Sp?) who worked with me on Tuesday. She was amazing dealing with the issues. Not the other people I had dealt with on Friday.

tire repair. Last visit the crew fixed tire as had a pinnail bedded in ice stud hole. Very hard to find. Went home and 2 weeks later same tire almost flat. I pped up tire and back to store. This time they found leak at valve stem and replaced. They told me the repair was on them as wasn't caught last time and apologized for it. At same time when wheel pulled young fellow altered crew hardly any brake pad left. Only 2 mil. Did up a quote for me etc. This kind of service presses me and is why I have dealt with Kal Tire for years Rhank you for keeping me safe.

5.0

as above

service

5.0

timely and a great employee

Winter Tires

5.0

The service we got was one of best experiences we've had in a long time. They where knowledge and helpful, all the way from the lady on the phone with the estimate, talking to the technician to paying our bill.
The end job looked professional are summer tires & rims each rapped up for us to take home.
Our new winter tires and rims ...well they look super and we never felt safer. Thank you Kal Tire

gary

5.0

Great job very professional, old tires returned in bags. Also found brakes in the rear where worn. These and the rotter's were replaced. Great job, timely and friendly workers.