Location Details

New 3 season tires

3.0

I booked online to replace my summer tires and an alignment. The alignment was not booked in and could not be completed at the same time as the tire change. I was told to return for my car an hour and half later and ended up waiting an extra 35 minutes for it to be completed.

Great service!

5.0

I made an appointment to get my winter tires removed and replaced. I came on time, but they let me know they were behind schedule. It gave me time to go do a few errands. Within 40 minutes of arriving back, I left with my tires replaced. Thanks so much for the great service!

A little more thought for customers would be nice.

1.5

I appreciate the fact that Kal Tire is open and able to provide service during the ongoing pandemic lockdown. The service to the vehicles is, as always well done and professional. Here's the thing, though:

My girlfriend and I live an hour and a half out of town and we made appointments to come in and get our winter tires swapped over. The appointment times were both for mid-afternoon at the same time. We were 15 minutes early and dropped off the keys.

For health and safety reasons, the doors were kept locked and we were only allowed in to the building in order to execute payment. We were not permitted to use the restroom (perhaps understandable under the circumstances although most (open) businesses in the area were allowing patrons to use their facilities.

What was really baffling to me was the fact that there was one chair available outside. One. Chair.

With no vehicle and no access to the building, maybe a half dozen cheap folding chairs could be provided for people to sit on outside while waiting. Especially for the elderly or infirm. Would that be asking too much?

Seasonal Changeover Flat tire

2.5

Had Kaltire do a seasonal changeover on two of my vehicles. Everything was great except I noticed my tire low pressure light on as I drove home in my car. I got home and my front tire was really low. I guess I assumed that a tire shop would check the psi on your tires before sending you on your way. I’m a little disappointed that I have to deal with this.

GREAT SERVICE, just a little messy

3.0

Branch really has great customer service.

Technician might have been in a hurry and forgot to put a seat cover before entering the vehicle. Driver's whole chair was covered in dust upon pick-up. Including most of the touch points in the driver's area. Would have been nice if the technician, at least, shook-off / fluffed his gloves before touching anything in the cabin. The amount of dust on the door handle, shift knob, steering wheel, and start button was just ridiculous.

Technician also failed to check tire pressure. Air pressure warning started beeping hard on my drive home. They usually do it, hopefully it does not happen again.

Really like their work, they just need to be a little tidy.