Location Details

Great

4.0

They did a great job quickly

Work done

3.5

The appointment consisted of tire rotation and two slow leaks on left side of vehicle.
Upon torquing lug nuts, technician did not set torque wrench to proper spec required and resulted in overtorquing and breaking the first lug nut. I waited 35 minutes for Lordco to deliver required part.
Technician should have double checked the setting of wrench in proper lighting or unshaded area if unable to see the setting properly. Poor judgement on his part. There were no mention on their part to check the torque after 50 kms. but I will do this myself.
Otherwise, the work started on time as per the appointment and would have been of short duration as usual.
Thankyou

customer

4.5

Great Job! Well done.

Nordman7 studded tires

3.5

Great service and install.
Only complaint was with the shipping company Loomis. Tires we needed weren’t in stock at our local shop. They’ll ship them in. No problem right? Wrong.
Waited over a week for tires to finally arrive. Bad news, Loomis only shipped 3 out of the 4 tires we needed? WTF?? I know with Covid shippings been slow with all the companies, but only 3/4 tires being shipped? Huh?
Otherwise great service with Kal though!
Just had tires put on but I’m sure they’ll perform well. Good price on them as well. Better than Canadian Tire

Winter tire change-over.

5.0

Great service! I've had my winter change-over done at different places most take an hour or more to complete. The dealer requires my vehicle be left for the day! Today, my vehicle was done in under 20 minutes!! This was also the first time I had seen the Techs buff the mating surfaces on the hubs and rims to ensure a proper fit. Overall, an outstanding job!!! Kaltire Creston will be seeing more of my business.