Location Details

Visit the Kal Tire tire shop on Douglas Street in Victoria, BC, Canada for all your tire, wheel/rim or mechanical needs, including oil changes and alignments. ‹ Back to List View ‹ Find a Location

Kal Tire
#685 VICTORIA STORE

4.5(96 Ratings96 Reviews)
4.596

2882 DOUGLAS ST VICTORIA BC V8T 4M9 CA

Mon-Sat: 8:00-5:00
Sun: Closed Mon-Sat: 8:00-5:00 , Sun: Closed

Phone: 250-383-1711

24 Hour Emergency Road Service:
1-888-KAL-TIRE (525-8473)

WIFI available

CUSTOMER RATING
  • 5.0
Average Rating:5.0
Based on 96 customer reviews

CUSTOMER REVIEWS

Sucked!
0.5
0.5
by

Asked for a simple winter tire swap and they wouldn't do it! Said a tie rod was off a little and wanted me to pay 1500 to fix it !

  • 0
Was this review helpful?
Yes(0)  No (1)
 
November 22, 2021 by Kal Tire
We apologize you disagree with our safety concerns and standards Allan. We must adhere to these for the safety of all our customers, team members and community.
Slow tire change sorry
3
3.0
by

Recently I had an appointment for a simple changeover of my summer tires for winter tires (on rims). Kaltire staff were able to complete this change in about 20 minutes. However, the change didn't start until about an hour after my appointment time.

I can accept that delays happen but staff should at least recognize that they have broken an implied promise of a pre-booked appointment time. "A sorry for the delay" when the customer pays would have been appropriate.

  • 1
Was this review helpful?
Yes(0)  No (0)
 
November 15, 2021 by Kal Tire
I am very sorry to hear that your appointment took longer than anticipated. At this busy time of year there is a greater possibility of situations arising that can result in a delay in service or another customer�s vehicle taking longer than expected. We do expect our team members to communicate such delays to customers and if that did not happen, I apologize.
Thank you!!!!
5
5.0
by

I visited Kal Tire with my wife after a nail punctured her tire. As she had an unexpected flat, we dropped in without an appointment. 60 minutes later, our car was fixed free of charge and we were back on the road. This was a part of their customer care plan. It was sure a nice surprise to get this fixed for free. Thank you so much Kal Tire!!!! Your customer service is outstanding :)

  • 1
Was this review helpful?
Yes(0)  No (0)
 
Awesome!
5
5.0
by

Adam was great! They really know their stuff at Kal Tire. Often takes a little while for your car to be looked at, but its worth the wait. Great team and you can actually trust these guys....really! you can!

  • 1
Was this review helpful?
Yes(0)  No (1)
 
Fantastic service, I don't go anywhere else!
5
5.0
by

I have always received wonderful service at this shop. The prices are very fair, and it's incredibly convenient to be able to book online. They also handled me changing my recent appointment twice and my tires usually cost less than I am quoted in the end! Highly recommended.

  • 1
Was this review helpful?
Yes(0)  No (0)
 
CUSTOMER RATING
  • 5.0
Average Rating:5.0
Based on 96 customer reviews

CUSTOMER REVIEWS