Kal Tire
#685 VICTORIA STORE

3.9(8 Ratings8 Reviews)
3.98

2882 DOUGLAS ST
VICTORIA, BC V8T 4M9

Mon - Fri: 7:30am to 6:00pm
Sat: 8:00am to 5:00pm
Sun: Closed

Phone: 250-383-1711

24 Hour Emergency Road Service:
1-888-KAL-TIRE (525-8473)

WIFI available

CUSTOMER RATING
  • 4.0
Average Rating:4.0
Based on 8 customer reviews

CUSTOMER REVIEWS

Excellent Service
4.5
5 days ago by Greg Locke.

I recently had my wheels changed at the Douglas Street store in Victoria. The manager Adam went out of his way to ensure the right size nuts were available and he had them installed hand torqued, perfectly as requested. My sincere thanks to Adam and his team for great service.

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Wheel alignment
1.5
3 weeks ago by Brent.

Hello,

When I booked the appointment I confirmed the cost of the wheel alignment and the duration of the appointment.

I was informed that the alignment woukd cost ($114.00) and it would take (1-2) depending on how much adjustment was required. I had no issue with either.

During the wheel alignment I was informed that I would require an additional part at approximately ($49.00) and that it would require an additional 1/2 an hour labour.

This approach left me feeling misinformed and somewhat ripped of for two primary reasons.
1) Kal-Tire should have and could have informed me that there may be additional costs because they said that this additional part was not unusual.
2) The entire service was done in less than 1-1/2 hours which is well within the timeline I was informed of for the wheel alignment at approximately ($114.00). This leaves me with the impression that Kal-Tire double charged me for 1/2 labour to install the new part because it was inclusive in the time allocated for the wheel alignment itself.

This has negatively impacted my view of Kal-Tire and does raise a questions if I would use them for future service requirements and whether I would recommend them to other people.

Thanks

Brent

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June 25, 2018 by Kal Tire
Hi Brent, We are very sorry you are dissatisfied with your experience. We'd like to investigate further if possible. Can you please email our customer service team with more details and your last name or invoice? Thank you.
Kathie Tolson
5
1 month ago by SANDRA TOLSON.

Kal Tire is a dependable, honest place and I would recommend it to anyone. They explain everything carefully, they complete the work in a timely manner and they do a good job. We are very satisfied with the service we’ve gotten over the past few years. Thanks so much!

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Tire repair
5
2 months ago by GERALD DILLABOUGH.

Have always had fast, friendly, professional service at all KALTIRE stores that I have used.

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Great Place to do Business
4.5
5 months ago by RICK MUTAS.

Friendly staff and timely service. Actually make you feel like they appreciate your business which is kinda unusual these days.

Thanks

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CUSTOMER RATING
  • 4.0
Average Rating:4.0
Based on 8 customer reviews

CUSTOMER REVIEWS