Location Details

Visit the Kal Tire tire shop on Arbutus Street in Vancouver, BC, Canada for all your tire, wheel/rim or mechanical needs, including oil changes and alignments. ‹ Back to List View ‹ Find a Location

Kal Tire
#684 VANCOUVER STORE (DUNBAR)

4.4(119 Ratings119 Reviews)
4.4119

2790 ARBUTUS ST
VANCOUVER, BC V6J 3Y6 CA

Mon-Sat: 8:00-5:00
Sun: Closed Mon-Sat: 8:00-5:00 , Sun: Closed

Phone: 604-730-2733

Fax: 604-730-5351

WIFI available

CUSTOMER RATING
  • 5.0
Average Rating:5.0
Based on 119 customer reviews

CUSTOMER REVIEWS

Customer
5
5.0
by

Very efficient, excellent service

  • 1
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Winter tire change
4
4.0
by

The process started off rocky with a call saying that 3 new tires were required and they would take a week to arrive, less than 24 hours before the scheduled appointment. Given this was because of tire age, it seems like poor business process to wait this long - why not when they were removed, or perhaps when the appointment was booked two week earlier.
Anyway the tire were order and the tire change-over was comp'd which seemed a nice gesture. Actual change over was fast and service very professional.

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Professional, Fast, Good Customer Service
4.5
4.5
by

I have found Kal Tire to be very timely, organized and professional. Very good customer service, friendly staff and prices are reasonable.

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Mansplaining Technicians
1
1.0
by

Had my change over to summer tires today ... the technician refused to put my summer tires on the car as they were more than 10 years old. Strange that this was not an issue previously, as the tires were also more than 10 years old last year at this time. Mansplaining about the chemistry of tires ... something about being liable if there were an accident related to the tires ... I didn't buy that explanation and there are no legal requirements to take older tires off the road in Canada.

In order to take the winter off, I had to put new tires onto my car ... I asked if they could do it today, and the answer was the first opportunity was Tuesday. As I was not available Tuesday, they called to see if tires could be brought over from another location. The technician then proceeded to start placing an order for tires ... I stopped him and asked if I could choose the tires ... somehow he felt that he could decide on the best tires for me without asking my preferences, driving habits, budget, etc. ... SERIOUSLY??? Just because I'm female doesn't make me stupid ...

My previous visit in October ... the service took longer than expected. I drove off the lot and within 2 blocks the low tire pressure light came on, so I returned to the location with a flat tire. When I told the technician, he mansplained to me about the tire pressure gauge needing to recalibrate and the tire was not flat ... to which I replied that it looked flat to me as it was sitting on the rim ... at this point, he actually came out to look for himself (SERIOUSLY!?) ... they replaced something in the pressure gauge and reinflated the tire. Over the next 24h, 2 more tires went flat and I had to get a tow truck to come out and reinflate the tires so I could get back to the location. The gauge that communicates the tire pressure to the dashboard computer had been damaged and was in fact letting the air out of the tires. They replaced the parts at no cost ... other than a stupid amount of my time, including a half-day off work ...

The visit before that I discovered I had been mis-informed by the Kal Tire staff about the costs of storing my tires ...

I understand that mistakes happen and everyone has a bad day ... but this is a disturbing pattern of mis-informing customers and/or mansplaining to cover mistakes. I don't appreciate being talked down to because of my gender, and I will not return to this location in the future.

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May 10, 2021 by Kal Tire
We've reached out to the management team and have asked them to contact you directly. Thank you, Nancy.
Tire change-over
4
4.0
by

As always, prompt, efficient, clean . The only [slight] drawback is the parking offsite [a block away].

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CUSTOMER RATING
  • 5.0
Average Rating:5.0
Based on 119 customer reviews

CUSTOMER REVIEWS