Location Details

Visit the Kal Tire tire shop on Arbutus Street in Vancouver, BC, Canada for all your tire, wheel/rim or mechanical needs, including oil changes and alignments. ‹ Back to List View ‹ Find a Location

Kal Tire
#684 VANCOUVER STORE (DUNBAR)

4.4(93 Ratings93 Reviews)
4.493

2790 ARBUTUS ST
VANCOUVER, BC V6J 3Y6 CA

Mon-Fri: 7:30-6:00
Sat 8:00-5:00
Sun: 8:00-5:00 Mon-Fri: 7:30-6:00 , Sat 8:00-5:00 , Sun: 8:00-5:00

Phone: 604-730-2733

Fax: 604-730-5351

WIFI available

CUSTOMER RATING
  • 5.0
Average Rating:5.0
Based on 93 customer reviews

CUSTOMER REVIEWS

A few mishaps, unprofessional service.
2
2.0
by

Dropped my BMW off today at Kal. Brought a set of 17 inch OEM wheels to have the tires mounted on. Was told that they typically don’t do 17 inch wheels on my model car because the brakes don’t clear. I told the technician that I already test fitted everything, and made sure the offset and the tires going on was an appropriate width. After discussion with the advisor, all was fine as I assured with him that I did double check these wheels before bringing them to Kal.

Came back to pickup the car after receiving the text, and these are the things that started to bother me. The person who rung us through said that the car was ready to go, but the summer tires weren’t in the car. Had to come back and ask. Also noticed that all the valve stem caps were different on all four corners, so I asked why that’s the case. The technician said that “we don’t have any, so I just put on whatever I found. You didn’t bring the wheels with caps, so why does it matter?”. I didn’t really pay for service using old parts, and I made sure to ask for new valve stems and caps when I dropped it off. The car was realigned, but the service advisor scoffed asking “why would I need the alignment sheet” after I requested a copy. I like to keep documentation to make sure the car in driving is setup correctly, and I don’t think that response is necessary.

I’ve been to this store before for a new set of summer tires and didn’t have any issues then, but this visit, I feel like the employees lacked professionalism. The good thing is that the tires installed are correct sizing, model and direction as I ordered, but overall I did not like the service.

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October 27, 2020 by Kal Tire
We apologize your visit wasn't more positive, Aaron. We'll make sure to review this with the store management and ask that they talk to all who were involved. Thank you!
Good and friendly service
5
5.0
by

A great value for your money...The tire switch was done professionally and as advertised.

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Tire change!
5
5.0
by

Was super quick to get my tires changed. Staff was super helpful. Let me know how much is left on my brakes. Thank you!

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Flat tire
5
5.0
by

The manager and team at Kal Tire are awesome. As someone who knows nothing about cars other than how to drive one and put gas in it, I really appreciate the service, courtesy and honesty at Kal Tire. My husband also had a fantastic experience with Kal Tire when he got snow tires last year. THANK YOU. You have another new “lifer” customer.

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5/5
5
5.0
by

Efficient and convenient service.

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CUSTOMER RATING
  • 5.0
Average Rating:5.0
Based on 93 customer reviews

CUSTOMER REVIEWS