Location Details

Kal Tire is a Canadian based business and Canada’s largest independent tire dealer. Visit the tire shop in Vernon, BC for all your wheel/rim or mechanical needs, including oil changes and alignments. ‹ Back to List View ‹ Find a Location

Kal Tire
#675 COQUITLAM STORE

4.6(20 Ratings20 Reviews)
4.620

2573 RUNNEL DR
COQUITLAM, BC V3E 1S3 CA

Mon - Fri: 7:30am to 6:00pm
Sat: 8:00am to 5:00pm
Sun: Closed Mon - Fri: 7:30am to 6:00pm, Sat: 8:00am to 5:00pm, Sun: Closed

Phone: 604-464-7752

Fax: 604-464-7617

WIFI available

Wheelchair accessible

CUSTOMER RATING
  • 5.0
Average Rating:5.0
Based on 20 customer reviews

CUSTOMER REVIEWS

Oct 20/18
1
2 days ago by BRAD LETHAM.

I had a 9:00 am appointment and was told it would take 1 hour and was still waiting at 10:30. As there was a line of customers and only 2 people in the front I went around back and found my car sitting there with the winter tires installed. I asked one of the staff working the front who happened to be there if my car was done and he said he had no idea and made no attempt to find out if it was. I went back inside and waited for the people ahead of me and then was helped by a different staff from the garage and he found my keys sitting on the counter where another front staff was helping another customer. I finally left at 10:50 when I was initially told 1 hour.

I understand that it was busy but do you not prioritize appointments first? And is it common practice for staff to say they have no idea and not try to find a solution? I have been coming to this location for a few years and never had such bad service. I am not pleased at all.

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October 22, 2018 by Kal Tire
We're very sorry for the breakdown in service and communication Brad. Your frustration is warranted and we will make sure to review the situation with the team at the store. Thank you.
Always prompt always polite always done right
5
2 weeks ago by WILBUR HONG.

Staff here work hard to get the job done promptly and correctly. They work with each customer as if they were the only ones in the store. Sometimes they need more people at the front counter but the job gets done.

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Easy Peasy
5
2 weeks ago by NATHAN EMMERSON.

I performed my winter tire swap today. I was in and out very quick. The whole process was easy peasy.
A couple of comments: I had to book at a location that was not in my neighborhood and about 40 minutes away because my local locations were all booked into next week. Also, I wish a credit card wasnt needed to make the online booking.

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N/A
5
2 weeks ago by BRENT HENLEY.

N/A

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Great and fast Tire Swap Service
4.5
3 weeks ago by CARMEN PAYMENT.

A quick and convenient tire swap service. Loved the online booking system. A slight hiccup on communication. We provided a different phone number at time of dropoff for communication but somehow sms text was still sent to old phone number. Resulted in a delay in vehicle pickup. Overall, we were really happy that staff contacted us by phone in the end, which was right around closing time, and stayed open until we went to pickup vehicle.

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CUSTOMER RATING
  • 5.0
Average Rating:5.0
Based on 20 customer reviews

CUSTOMER REVIEWS