Kal Tire
#672 VERNON STORE

4.3(6 Ratings6 Reviews)
4.36

1460 KALAMALKA LAKE RD
VERNON, BC V1T 6V2

Mon - Fri: 7:30am to 6:00pm
Sat: 8:00am to 5:00pm
Sun: Closed

Phone: 250-545-2729

Fax: 250-545-4740

Shuttle service

Wheelchair accessible

CUSTOMER RATING
  • 5.0
Average Rating:5.0
Based on 6 customer reviews

CUSTOMER REVIEWS

feedback
3.5
1 week ago by BRAD MELANSON.

Appreciate the effort extended to try to make appointments work for my convenience, despite an evolving daily schedule to juggle. I value when mechanics take the time to explain their findings and discuss options so that I can make decisions. There is room for improvement on overall value for cost of service but generally believe the effort is there to provide good service.

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Not overly pleased
2
1 month ago by TARYSA LUENING.

We went in to get our tires switched over to some brand new ones and they suggested we get a wheel alignment. This took our appointment from 1.5 hours to 3 hours which makes sense. (Should have some sort of heads up when booking). Just over 3 hours later, when i still hadn’t heard anything, I called to see if I needed to get a ride back down to pick up my car and they told me that they forgot to put my car in line for an alignment and it would be about another hour. This irritated me because I had appointments that I changed due to the longer time needed on my car that I could have just walked to if my car wasn’t going to be ready for pick up and also skipped my 1.5 year olds nap because the car would likely be done when she would be sleeping.

When my car was finished I went to pick it up and they told me that the back wheels couldn’t be aligned but the front were done.. and still charged me for the “4 wheel alignment” even though they only aligned 2.

All in all I was not pleased with my experience at kal tire. The gentleman that took my payment did give me a discount because it took longer than expected, but he also argued with me about how much longer it actually took. (When I had my cell phone right there with the time I got the phone call on it)

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May 29, 2018 by Kal Tire
We're very sorry that our team didn't offer you better communication and service Tarysa. We do our best to be as open and honest about things with our customers as possible, but we clearly dropped the ball in your case.
Great
5
2 months ago by ERIKA SOHNI.

Always happy with the service

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Tire repair
5
3 months ago by GARETH AINSLIE.

Dropped off a tire for repair and even though it’s the busy season it was ready the following day. Great service!!

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Timely, Honest, Clear Explanations of Work Required and very Fairly Priced!
5
6 months ago by BERNIE BARABASH.

My Mother-in-law is 88 yrs young and still drives! Her 2007 Ford Escape needed a new battery which we purchased and i installed for her, however, her car still would not start without a boost, so i called Kal Tire to make an appointment to check it over. They called me back very quickly and informed me she needed a new alternator and they gave me an estimate on the price. Being on a very small fixed income, any large expense would be difficult and we were explained clearly why the labor was more on this particular model and were offered a very fair price and small discount as well. We have used Kal Tire as our "go to service centre" and have always been extremely satisfied with their customer service, their timely completion of whatever we needed on any of our vehicles and their very friendly staff. Thanks Kal Tire for taking care of my Mother in law's car.....both she and we sincerely appreciated it. We will be back when necessary!!

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CUSTOMER RATING
  • 5.0
Average Rating:5.0
Based on 6 customer reviews

CUSTOMER REVIEWS