Location Details

Almost overcharged

I went to the shop to get my winter tires on and an alignment. After paying I asked for the alignment sheet just to see what had happened. If I had not asked for this they would have sent me on my way without mentioning my rear alignment was not done because the camber bolts were completely ceased. He promptly reduced the fee. Overall just unhappy that If I had not asked a question, I would have been over charged for work not completed on my vehicle.

Winter Tire Swap

Online booking was simple and quick. Staff got us straight in at our appointment time, service was very good, especially considering how busy it was.

Fast and friendly

The store was very busy but all the staff were very efficient and professional. I came in to have them clear my check engine light. They were unable to do that because of an underlying mechanical issue, but charged me for using their code scanner anyway.

Not pleased

First off,I dropped by my regular store to make an appt. As I usually do,to have my winter tires which are on rims,which were purchased from this store,as all my tires and rims are,put on. I was told the next possible appt. Would be Oct.9/18. I was ok with this,until I decided to check on line,and made an appt. For the following morning,sitting in my car in the KAL tire parking lot. Not pleased! My second not pleased with this visit,was I had my wife take the car in,as I went out of town that morning,to have the winters put on,and the rep told her the car was overdue for an oil change. Now,even though the little windshield sticker that was put on last oil Change at this store,indicates oil is due,the manufacturers Manuel states the car has an indicator for when oil is due to be changed. Not pleased! Now,I have spent a lot of money on repairs at KAL tire stores both in kamloops and Surrey,BC, and to be charged for 're and 're my tires,I think is a very poor customer service,especially when the car is already on a hoist having the oil changed when it was not due. NOT PLEASED! Let's see if I get the response I'm looking for,before I look elsewhere for my vehicles services.

Excellent service

Booked my order online for new winters, everything was on time. Very professional and smooth experience.