Kal Tire
#617 EDMONTON STORE

4.5(5 Ratings5 Reviews)
4.55

5540 GATEWAY BLVD NW
EDMONTON, AB T6H 1B7

Mon - Fri: 7:30am to 6:00pm
Sat: 8:00am to 5:00pm
Sun: Closed

Phone: 780-433-0620

Fax: 780-433-0996

WIFI available

Wheelchair accessible

CUSTOMER RATING
  • 5.0
Average Rating:5.0
Based on 5 customer reviews

CUSTOMER REVIEWS

Really good end-to-end experience
5
5 days ago by ALEX MARSHALL.

The end-to-end experience at Kal Tire was far better than some of their competitors I checked out: the website was easy to navigate and place my order (helped that I pretty much already knew the kind of tires I wanted). The staff at the shop were trained in the process and it was super easy for me to just send my wife with the car to get it done while I was at work. Made my life so much easier. Will definitely go back there for the next set.

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Seasonal switch of tires Vs changing tires (with rims on )
5
2 weeks ago by MICHAEL CHAM.

One winter about 4 years ago, I went to shop winter tires from a KALTire store close to where I live.
There, the store manager recommended that I buy my set of winter tires with rims.
He said I can change my tires every winter free as long as I own them but this guarantee was not transferable.
And for the past years following, this guarantee althoungh verbal ( a promise in old English) was never questioned & honoured except this year when I asked for a tire change with rims on.
The service writer said the service is for a seasonal switch of tire & requires payment.
What a surprise with the change of words!
However upon explaining the quarantee I was promised when purchasing the tires, he relented.
Thus the service was done & a Promise ( guarantee) kept.
Thank you.

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Great service
5
3 months ago by STEW CARSON.

Fantastic support from the staff got me going quickly when I was in a real pinch.

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Great Service
4.5
5 months ago by J Kansal.

Service was great and reps were friendly and knowledgeable.
Had only one negative, even after booking an appointment I had to wait approximately 25 minutes before my car was finally taken in for servicing.
But ease of location and friendliness of staff compensated for that.

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Winter tires
3
7 months ago by Jenna.

Everyone was nice and I feel like they did a good job but I was told the wait would be 1 hour and it ended up being 3. I'm not too worried about that part as I had a lot of work to do on my laptop and the wifi was handy, but, OH MY GOD, they have to do something about their phones. There often wasn't someone around to answer the phones and so I spent that three hours listening to an almost constant "riiiing riiiiing riiiiing riiiiing riiiiiing". I'm surprised I didn't leave with my ears bleeding. It was very annoying. Setting up the phones so they light up when there is a call or vibrate or only ring three times max or something would be an easy fix and would save a lot of people their sanity.

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November 29, 2017 by Kal Tire
We truly apologize for the constant phone calls Jenna. We are currently working on a solution for this including an in-house call center. We hope this will help more customers who are trying to call in and make the store a bit quieter.
CUSTOMER RATING
  • 5.0
Average Rating:5.0
Based on 5 customer reviews

CUSTOMER REVIEWS