Kal Tire
#605 ST ALBERT STORE

3.6(6 Ratings6 Reviews)
3.66

550 ST ALBERT TRAIL
ST ALBERT, AB T8N 5Z1

Mon - Fri: 7:30am to 6:00pm
Sat: 8:00am to 5:00pm
Sun: Closed

Phone: 780-460-9568

Fax: 780-458-1804

WIFI available

CUSTOMER RATING
  • 4.0
Average Rating:4.0
Based on 6 customer reviews

CUSTOMER REVIEWS

Tire visit
5
2 weeks ago by MEAGHAN GARDINER.

They were awesome! I got an appointment the day after I called and they fixed my tire that had a nail in it. The best part was the guy working the desk when I picked it up. He was all smiles and cheery, and then I got the same guy the next day to retorque the tires and he was so quick to help and even gave my baby a big smile in the car! It was fantastic!

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Lifetime of free tire changes not honored!!!
1
3 weeks ago by RM.

I've been buying my tires at Kaltire in St. Albert for 15 years (winter and summer) and up to now have been very pleased with their service and competitive pricing. However this all changed this week when I went to have my winter tires taken off and my summer tires put on (which are on a separate set of rims, so quite easy to change). This free service was a big reason why I bought them at Kaltire but this time, they said they didn't do the free changes anymore. Regardless of their new policy, the promise you made when I bought them: of free changes as long should hold. Yet they refused to honor their contract!! I was and am both pretty upset and disgusted. I'm going to see if all Kaltire locations are refusing to honor their contract or just the St. Albert one. Needless to say, I'll be taking my business elsewhere.

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June 26, 2018 by Kal Tire
Our apologies for the confusion regarding the seasonal swap fees, and of course since you were told you wouldn�t be charged, then you won�t. Our reason for charging going forward is because in our CCP it states that rotations are included for the life of the tires. A �rotate� is actually rotating the mounted tires to different wheel positions on the vehicle in order to have consistent tread wear and is designed to protect the life of your tires. To ensure we are consistent with what is being offered to customers across all Kal Tire stores, we are following the practices of what is actually stated in our CCP. We realize in many cases we have not charged for seasonal swaps � which is replacing one set of mounted tires with another set of mounted tires, but this is actually not part of our CCP. Since you were told this was for the life of your current tires, our management team will reach out to you directly.
Not impressed
2
2 months ago by STEPHANIE TOMS.

I usually have very good experiences as kal tire locations, this being my first time at this location I was left with a bad taste in my mouth and will not be returning.
I went in for a tire change on all 4 tires as well as an alignment check.
I called the store at 1:16pm, just to ask how long it may take as I forgot to ask/was not told when I dropped my car off.
I was told that the tires had been put on my car, and they were going to be doing the alignment right away, and that shouldn’t take more then 45 minutes.
I showed up at the store at 2:15pm, 1 hour after I called and was told 45 minutes and my car hadn’t even had the tires changed yet.
I was quite upset with this as I was told my car would be ready. I ended up having to wait in the store for the entire hour it took them to get my car done.
The woman whom I spoke with/told me the tires were on ect. did discount the service as an apology for the wasted time/her not checking before telling me my tires would be on.
I appreciate all the apologies I suppose, but that doesn’t give me back the wasted time spent there. Monday’s are my day off and I use it to run errands. I had more things to get done and it ended up impacting my schedule.

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May 01, 2018 by Kal Tire
We apologize again and will ensure this is used as a training tool to better our services and to provide our customers with more honest and accurate time estimates.
Excellent Service
4
5 months ago by QUINTIN SMITH.

I have used Kal Tire for a number of years in various locations and found the service to always be excellent.

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Replaced Struts
4.5
7 months ago by MARNI FISCHER.

Heard a knocking noise in rear of our Lexus. Went to Kal tire twice for them to check it out and on the second time they put the truck on the hoist and quickly found the problem and replaced the strut.

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CUSTOMER RATING
  • 4.0
Average Rating:4.0
Based on 6 customer reviews

CUSTOMER REVIEWS