Kal Tire
#601 EDMONTON STORE

4.7(6 Ratings6 Reviews)
4.76

5810 99 ST NW
EDMONTON, AB T6E 3N9

Mon - Fri: 7:30am to 6:00pm
Sat: 8:00am to 5:00pm
Sun: Closed

Phone: 780-435-3896

Fax: 780-436-6873

CUSTOMER RATING
  • 5.0
Average Rating:5.0
Based on 6 customer reviews

CUSTOMER REVIEWS

Diane N. Gaudette
5
1 week ago by DIANE GAUDETTE.

I was very pleased with my 'information' seeking visit to Kal Tire on 99th Street in Edmonton, Alberta. The staff listened to my situation re 'replacement' of four AWD tires on my Subaru as a result of 'one' tire being slashed by vandalism.
Staff was courtesy, made suggestions re 'type of replacement tire', etc. Through no fault of the Site, delivery of these four tires would take anywhere from 5 - 10 days due to a back log and staff made recommendations on how I should be driving or rather not be driving on my 'donut spare'........Once the tires arrived, putting them on was fast and efficient with recommendation to return within a few days to have the 'torquing' done, again, a very timely event.

The insurance company I was dealing with was very confusing re payment of the amount owing, however the staff member I dealt with said they would follow up with the insurance for clarification of payment. All in all very satisfied with the service, attention and information provided regarding the purchase of these tires.

If I had one complaint or rather concern is that there is no 'courtesy' car that takes you back home whilst your tires are being replaced.....and procedure that takes about 2 hours.....I do not like 'sitting' in the very nice 'waiting area', but I do not like wasting '2 hours' just sitting.......as a result of no courtesy car to take me back home, as I also live in Old Strathcona.....I had to either take the ETS Bus or walk.........as the appointment for tire mounting was in early afternoon, the bus schedule, at best, was very limited....i.e. infrequently run.........as a result I ended up walking home, on a very hot day - it took me one hour to walk home..........I did not pick up my car, as my son works close to the Kal Tire on 99th Street, and he picked up the car once it was finished.

Thank you for excellent work and employees.

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Great Service
5
2 months ago by DIANNE COVLIN.

Have used Kal Tire with my last 4 vehicles. Problem with the wheel bolts was fixed, tires changed and stored. Staff was friendly and knowledgeable. Good coffee.

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Missed the mark
3
4 months ago by GORDON HENKEL.

Had a wobble in the steering that was driving me crazy so I took it it. They suggested we balance the tire so that was good. Didn’t help. Next step they suggested was having their mechanic take a look which cost me 90.00 with no change in the results but a 2000.00 estimate. I decided on my own to put my summers back on thinking it might be the winter tires or rims and changing to my summers was way cheaper than the 2 grand they wanted me to spend. Summers went on and problem went away. Sure glad I didn’t spend the money other than the 90.00.
This was really a suprise to me because The guys at Kals are usually excellent.
Wasn’t going to say anything but Kal asked me for my opinion so now they got it.

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March 12, 2018 by Kal Tire
We appreciate you sharing this Gordon. Your feedback will be passed on to the management team and we will ensure this is investigated at store level. Thank you.
Spectacular!
5
4 months ago by JARED HOGG.

I have been to this Kal Tire three times I believe. Great customer service everytime. Their customer service is spectacular. I won't go anywhere else. I have been to other locations as well and they are all great. This location on 99 street takes customer service to another level.

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Once again excellent service
5
6 months ago by MARK YURICK.

My truck was dealt with quickly and finished as promised.

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CUSTOMER RATING
  • 5.0
Average Rating:5.0
Based on 6 customer reviews

CUSTOMER REVIEWS