Location Details

Very satisfied

I had my winter tires (on rims) installed. I arrived early and there was no problem getting "Mel" to drive me home. I was called and Mel picked me up quickly later in the day. Mel, the driver, was awesome and the desk staff were efficient and pleasant. It was a very good experience and I will come back next year.

Surprised

My winter tires swap took way longer than the 90 minutes quoted to me which made me 20 mins late to an appointment. At drop off was asked by the rep if I wanted an alignment if needed and was told "it doesn't cost anything" so I agreed. But what he failed to tell me is that it doesn't cost anything if it doesn't need an alignment and it costs approximately$150 if something IS adjusted. So imagine my surprise when I went to pay, expecting approximately $50, my bill came up to $213! I think this is shady business practice, as it was apparent that I had little tire knowledge when I dropped off my vehicle. Also, after paying I asked my rep where my car was parked and he pointed in a vague direction of the giant parking lot. Needless to say I spent quite a bit of time searching for my car. Which was parked WAY in the opposite direction of where he directed me. Not impressed with the service I received today.

Wheel Damage

The condition of my winter mags you stored for me are horrible. I take special care of my little car and never hit curbs especially on ALL 4 tires. I’m not sure what you people do with them when they are removed to storage but someone isn’t careful with my wheels. A year or 2 ago you lost my tires AND wheels and it cost you about $4,000 to replace them.
We have 3 vehicles that we have done winter and summer tires and wheels for years. My husband’s company does their work vehicles with Kal Tire.
I’ll let my husband deal with Kal Tire on this. I’m not impressed!

Wish ter tire exchange

Yes there was a short waiting period .... it's wi tere tire season , what's ten minuets , agent was positi e ,polite and interactive, job completed in good time .... overall positive, thank you

Not excellent

I was not told about the need for an alignment
I asked myself about my tire wear
This is a great way to sell more tires
The sheet with info at the back was not filled out as to what the client should know