BATTERY WARRANTY

BATTERY WARRANTY

 

Kal Tire warrants to the original purchaser that the battery is free of defects in materials and workmanship, will function properly when its size and capacity is equal to or exceeds the manufacturer’s recommended size and capacity for the vehicle in which it is installed. Warranty replacement is performed only when the battery is determined to be defective due to faulty materials or workmanship (NOT MERELY DISCHARGED). The store must perform the appropriate tests with the proper test equipment to determine the true battery condition. In addition, it may be necessary to charge the battery before a determination of the battery condition can be done. When a battery is only discharged, it may become serviceable by bringing it up to full state of charge. The warranty replacement should be done with another battery of similar size and capacity.

The warranty does not include:

• Improperly tested or untested batteries

• Batteries that are discharged only

• Failure caused by poor maintenance (i.e. low water caused by overcharging)

• Sulphation or dehydration from prolonged storage and non-use

• Broken cases, which include cracked cases, broken posts, pulled out side-terminals, etc.

• Batteries that are frozen or have been frozen

• Batteries damaged by explosions, fire or collisions

Warranty coverage

This warranty is effective for the manufacturer’s designated warranty period from the month of purchase as follows:

           Battery Series

Regular Coverage

Severe Service Coverage

Free Replacement Period (months)

Total Warranty

Period

(Months)

Free Replacement Period (months)

Total Warranty

Period (Months)

Legend

30

72

15

36

Legend Import

24-30

60-72

12-15

30-36

Legend Premium 

36

84

18

42

Legend Premium AGM

36

           72

18

36

Proformer

24

24

12

12

Automotive Value

24

24

12

12

Ultimate 42

42

42

18

18

Ultimate 60

60

60

30

30

Ultimate AGM

42

42

18

18

Canada Proof 42

42

42

18

18

Canada Proof 60

60

60

30

30

Canada Proof AGM

42

42

18

18

Diehard Gold*

36

100

3

50

Diehard Weather Handler*

24

72

3

36

Diehard International*

30

84

3

48

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Severe service vehicles are defined as vehicles 1 ton and larger, off highway applications, farm equipment and vehicles with multiple aftermarket electrical accessories such as stereos, two-way radios, laptops, navigation, sirens or beacons

• For batteries not identified in the above chart please visit a local Kal Tire to inquire about warranty coverage for specific makes, models and styles

• *Diehard Batteries are no longer available for purchase through Kal Tire locations, for warranty replacements, an equivalent battery manufacturer will be supplied

Pro-rated warranties

In the case that a battery fails outside of the free replacement period and below the total warranty period then it would qualify as a pro-rated warranty adjustment, the End User is responsible for the months that the battery was in service. The End User’s pro-rated monthly fee is calculated by taking the original purchase price and dividing it by the total months for which the battery is warranted. This monthly fee is then multiplied by the number of months the battery was in service, which represents the amount the customer will pay for the new battery.

Example:

A battery valued at $ 120.00 as an original purchase price, which has a warranty period of 84 months but is in service only 50 months.

The battery is pro-rated as follows:

50 months in service (usage charge)

84 Months total warranty = 59.5% worn

59.5% of $120 = $71.40

$71.40 customer’s charge for a new battery

Installation charges

    • Most batteries can be installed for a nominal flat fee, batteries that are located in trunk compartments, under seats, in fender wells or that require extensive removal procedures will be charged at “Book Rate” pricing based on make, model and year of vehicle.

    • Batteries that qualify for warranty replacement within the first 12 months of use will be installed at n/c.

Warranty renewal

    • In the case of a free replacement adjustment, the battery is replaced, and the customer receives a new invoice for the replacement. The original warranty period continues until expiry from the original purchase date of the initial battery.

    • In the case of a pro-rata adjustment, the battery is replaced, and the customer receives a new invoice for the pro-rated amount corresponding to the period of time the battery was in service. The new warranty starts from the moment the new battery is replaced.

Battery Core Charges

    • All batteries sold require an environmental battery “core” charge, this charge is applied to all loose battery sales or customers that request to keep their old battery.

    • Kal Tire will refund the battery core charge to consumers that return their used or defective product  upon providing proof of purchase from Kal Tire.

    • Battery core charges vary dependent on the size and style of the battery.

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